Shipping & Returns

Shipping & Delivery:

Which shipping company do you use?
We ship all orders using SMSA for fast and reliable delivery.

How long does delivery take?
Delivery typically takes 2-5 business days from the date of order confirmation.

Do you offer international shipping?
No, we currently only ship within Saudi Arabia.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email to track your shipment.

What are the shipping costs?
Shipping costs vary based on your location and will be calculated at checkout.

What happens if my package is delayed?
While we strive to deliver on time, occasional delays may occur due to unforeseen circumstances. If your order is delayed beyond 7 business days, please contact our customer support for assistance.

Return & Exchange Policy

Food products cannot be returned due to safety and hygiene reasons.

Exchanges are only allowed if:

- The coffee delivered is different from what was ordered on the invoice.

- The coffee must be sealed, unopened, and undamaged.