When is the coffee roasted?
We ship coffee that has been roasted within a week of your order to ensure freshness.
How can I know the tracking number?
Once you place your order, you will receive an email with the tracking number to track your shipment.
When is the best date to brew coffee?
We recommend brewing the coffee after 1 week of the roasting date and consuming it within one month for the best flavor.
Can you grind my coffee order?
We recommend grinding the coffee per brew for optimal freshness and quality. However, if you prefer pre-ground coffee, you can request grinding in the order checkout.
How should I store my coffee?
To keep your coffee fresh:
- Re-seal the bag
- Airtight container
- Away from spices or strong smells
- Room temperature in a dark and dry place
If I receive the wrong order, what should I do?
Contact us within 3 days of receiving the order. We will exchange the wrong order if it is sealed, not opened and not damaged.
Can I change my delivery address after placing the order?
No, we deliver the order exactly as per the address entered at checkout, and it cannot be changed after the order is placed.